How Canplay Handles Your Personal Data
A plain-language look at what we collect, why we collect it, and how Canadian players can control their information.
Canplay Privacy Policy
Last updated: September 6, 2026
This page explains, in everyday terms, what personal data Canplay collects from players in Canada, how that data is stored and used, and what choices you have. It sits alongside our full Terms and Conditions and is not a substitute for the detailed legal document available in the site footer.
What information we collect
When you open an account with Canplay we ask for the basics: your name, date of birth, email address, mailing address and a phone number. This lets us confirm you are 19 or older and living in a province where Canplay is available to play. Beyond that, we collect information generated while you use the site.
- Account details you give us directly: name, contact information, date of birth, chosen currency (CAD)
- Verification documents you upload when we ask for identity or address checks
- Transaction records: deposits, withdrawals, bonus activity and the payment method used, such as Interac e-Transfer or crypto wallet references
- Gameplay data: which slots or tables you play, session length, stakes and outcomes
- Technical data: IP address, device type, browser, and approximate location used for fraud and security checks
- Support interactions: chat transcripts, emails and call notes if you contact our team
Why we collect it
We use this data for a short list of clear purposes: to run your account and process CAD deposits and withdrawals accurately, to meet age and identity verification obligations, to detect and prevent fraud or bonus abuse, to keep the platform secure, and to communicate with you about your account, promotions or support requests. We do not sell player data to third parties for marketing purposes unrelated to Canplay.
Where and how data is stored
Player data is held on secure servers with encryption applied to sensitive fields such as payment details and identity documents. Access inside our support and payments teams is limited to staff who need it to do their job, and login activity is logged. The specific hosting providers and data centre locations used by the operator behind Canplay are detailed in the full privacy terms in the site footer; that document also names the registered company responsible for data processing, which we do not repeat here.
| Data type | Retention approach |
|---|---|
| Identity verification documents | Kept while your account is active and for a period afterward to meet anti-fraud and audit obligations |
| Transaction history | Retained for financial record-keeping and dispute resolution purposes |
| Marketing consent records | Kept until you withdraw consent, then archived as evidence of the opt-out |
| Support chat logs | Retained for quality assurance and to resolve repeat queries |
Your rights as a player
You can ask to see the personal data we hold about you, request corrections if something is inaccurate, and ask us to close your account. If you want your data deleted, we will action this where we are not legally required to keep records for financial or anti-fraud reasons, since gaming records often need to be retained for a set period regardless of a deletion request.
- Request a copy of the personal data linked to your account
- Correct outdated or inaccurate details, such as a changed address or phone number
- Withdraw marketing consent without affecting your ability to play
- Ask about which third parties, such as payment processors, receive limited data to complete a transaction
- Request account closure or a self-exclusion period through our support team or the tools on the Responsible Gaming page
Payment and identity data specifically
Because Canplay processes CAD deposits and withdrawals through methods like Interac e-Transfer, Visa, Mastercard, iDebit, MuchBetter and crypto wallets, some of your information is necessarily shared with the payment processor or blockchain network involved in a transaction. We only pass along what is needed to complete that transaction securely, and we do not store full card numbers on our own systems.
Cookies and similar technology
Canplay uses cookies and similar tools to keep you logged in, remember your currency and language preferences, and understand how players use the site so we can fix problems and improve load times. You can control cookies through your browser settings, though disabling some cookies may affect features like staying signed in.
Questions or concerns
If you have a question about your data, want to exercise any of the rights above, or believe your information has been handled incorrectly, contact our support team through live chat or email. The registered company name and full contact details for privacy requests are published in the site footer; please confirm them there before sending formal correspondence.
This page works best alongside our Terms and Conditions, the Responsible Gaming page, and the Payments page, which explains how deposits and withdrawals are processed. When you're ready, you can create an account knowing exactly what data we ask for and why.